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Shipping

Process Overview

We send out most orders direct from the manufacturer. 

When an order is placed it will be processed. In this time we then place an order from our suppliers who will then send the order to our shipping dispatch agent and then finally to you. 

This process allows us to constantly source new pieces and provide items at an affordable price.

 

How long will it take to process my order?

There is a varied order processing and dispatch time (dependent on item). Typically, we tend to hold small volumes of popular items in our warehouse. 

We aim to process and dispatch small orders within 7 business days. Larger and made-to-order items will be processed and dispatched within 7-10 business days and shipped directly from their factories.

We do not keep inventory on all items. With the exception of some items that are kept in our storeroom, all items have manufacturer lead times that can range anywhere from 1-5 weeks - please note lead times are estimates only. 

Note: Dispatch is when we release the product to our courier, not when it reaches your door

 

Shipping costs

We offer free delivery on all UK mainland orders over £50.

Standard shipping - £3.99

 

Worldwide shipping

We also to offer worldwide shipping on all items ordered online.

International standard shipping - £5.99

If you have any questions, please contact us by email so we can deal with your request.

Note: Please be aware that, outside of Europe, you may be charged for local import duties and customs charges on the arrival of the ordered goods in your country. 

 

Estimated Delivery times

Europe: 7 - 15 working days 

US: 10 - 25 working days

Canada: 10 - 25 working days

Australia: 10 - 30 working days

Asia: 10 - 20 working days

Africa: 10 - 20 working days

 

Returns

We hope you are happy with your item. However if this is not the case, our returns policy lasts 14 days after receipt of package. Please contact us at info@ilestudio.com for instructions on how to process a return.